How To Reschedule A Massage
If you contact us before the 12-hour cancellation window, for example if your appointment is for 6pm and you call 262.298.2677 and leave a voicemail, or email firstname.lastname@example.org at or before 6am, notifying us that you need to reschedule, you will NOT be subject to the rescheduling fee. Once we receive your reschedule request, a service provider will follow up to reschedule the appointment.
Late Rescheduling Fee
The late rescheduling fee is 50% of the full price of the scheduled massage appointment. For example, if you are rescheduling a 60-minute massage at $70, inside of the 12-hour cancellation window, your account will be charged $35.00 on the day of the missed appointment.
What If I Do Not Have A Credit Card On File?
If we do not have your credit card on file, your account profile becomes listed as “outstanding” and the fee is required to be paid before scheduling any future massage sessions. This can be taken care of by phone or by creating your personal login through Mindbody Online https://clients.mindbodyonline.com/classic/home?studioid=38307
What If I have A Promotional Session or Discounted Massage package?
If you have a discounted session or package and need to reschedule your session inside of the 12 hour rescheduling policy window, the rescheduling fee will be 50% of the FULL PRICE RATE of the session. For example, if you have a massage package that is 3 60-minute massages for $180 ($60 per massage), your account will charged 50% of $70 (the full price for a 60-minute massage).
Please understand that is our desire to see that you do come in for your scheduled service. If you are unsure of your appointment time or feel that a conflict may arise, it may be best to schedule the appointment when you are 100% confident that you can make the appointment. We thank you for your business and for trusting us with your health and wellness needs
The Workout Boss & CrossFit Funky Team